Testimonials

Valspar

Valvelink was called to visit the Valspar site after a fire had destroyed an oil feed line. We were firstly required to ascertain if the Cast Steel gate valves were affected by the fire and if they could be re-used. It goes with out saying that intense heat can change the composition of metals, warping of castings and bodies can change the sealing capabilities of the valves. As requested we quoted to over haul / refurbish the valves – checking all tolerances /strip & clean valves / quoted to re-machine flange faces / replace gland seals & graphite packing / re-paint valves with heat tolerant paint / pressure test and report. At the same time we quoted to replace the valves with new, stating that with the valves being subject to intense heat it could not be guaranteed that the valves would pass the pressure test after all works had been carried out. So the best financial decision was to replace with new valves.

As the plant was shut down due to this fire and the loss of production was critical, it was required to have options on both refurbish and newly quoted valves back to the Operations Manager as soon as possible, so they could rectify the issue and get the plant back on line ASAP. The decision to replace the existing valves with new was quickly decided on as the turn around time on refurbishing the valves was not in the time frame required.

Valvelink had all the valves sourced & supplied to Valspar with in that same week, the last delivery was made at 7.45pm on a Friday night. The plant was operational Monday morning and back to full production.

Gerrard Murphy Pty Ltd

The following customer appreciation was brought about by frustration from dealing with large organization who don’t take the time to listen or to ask critical questions.

Valvelink received a phone call from Andrew Murphy from “Gerrard Murphy Pty Ltd” Plumbing Contractor, it was by chance that he saw one of our vehicles in the area and decided to call. He explained the circumstances – they had an existing strainer that was very old and while the storage tank was empty for its inspection, it was decided that the strainer had to be replaced as it would last until the next inspection period. As the strainer was of such an age, the flange drilling was conforming to an older specification. This specification was superseded and many to most suppliers did not carry this drilling pattern anymore. This is the very reason why Valvelink brings a majority of its stock in undrilled, this way we can adapt current specified flanged valves to suit existing and out dated valves.

As you will see in Andrew’s letter this was his 3rd attempt at getting the right valve, he was supplied strainers with the current flange specifications or the face to face dimension was to long. Andrew mentioned that no one from the other suppliers was really interested in looking in to finding the correct strainer for his application or were intent on supplying him what they had and that was it.

Andrew told us what his requirement was – the flange requirements / the face to face dimension of the strainer and the delivery requirements. The delivery of the strainer was critical, it had to coincide with other works and the crane availability, the remoteness of the site was also a factor. We confirmed our supply of the strainer with data sheets showing the face to face dimensions and had our stocked strainer drilled to suit the flange drill pattern required, suiting the current arrangement.

Valvelink had the strainer delivered at 6.30am on a Saturday morning on site and ready for the crane to lift straight off and into position. Andrew was appreciative of the amount of effort Valvelink was prepared and had put in, so that he had the correct valve (strainer) and that he was not affected by any further costs due to incorrect supply of the wrong strainers.